When should I call 000?

Only call 000 in an emergency or life-threatening situation, otherwise you should call 131 444.

There is an emergency

For example:

• Any situation where life or injury is threatened;
• motor vehicle accident where people are injured;
• air, rail or water accident;
• any event which might cause danger to people or property;
• explosion or bomb incident/threat;
• a disturbance or breach of the peace, for example a domestic violence incident or anti-social behaviour;
• any suspected offence in progress, being witnessed or just committed.

What happens when I call 000?

1. Your call is first answered by Telstra, who will ask "Emergency. Which service do you require - Fire, Police or Ambulance?"
2. Respond with the service/location you need (if you are using a mobile telephone you will be asked for the city and state you are in).
3. Your call will then be connected to the emergency service you need.